About Us

About First Response

Welcome to First Response, where expertise meets compassion in safeguarding your assets.

I’m Robert Brown, the founder of this family-owned business, with 25+ years of building experience in fire and flood restoration.

Having witnessed the impact of disasters on homes and businesses, I understand the importance of a swift and reliable response, as well as ensuring excellent communication with all parties involved.

First Response was born out of a commitment to excellence and a passion for restoring homes and commercial spaces.

Our dedication to protecting your assets extends to addressing the rising concern of ram raids in and around the city. We take pride in providing comprehensive solutions to fortify your property and ensure its security.

With a strong working relationship with assessors, brokers and property managers, we navigate the complexities of insurance claims, offering you peace of mind during challenging times.

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Before After

Project Management

We proudly service the Waikato region of New Zealand

My background in project management, both in commercial and residential settings, equips me to oversee every aspect of your restoration project efficiently. First Response is committed to delivering a high standard of workmanship and maintaining health and safety protocols.

What sets us apart is our team being qualified builders who are experts in fire and flood restoration. We approach each project with a blend of professionalism and empathy, understanding that your space holds not just physical but emotional value.

At First Response, we are more than a restoration service; we will work alongside you to help you navigate the complexities of rebuilding, protecting, and restoring your space, allowing you to focus on rebuilding your life.